Privacy Policy
This policy explains how [Company legal name] ("we") collects and uses personal data when you visit our website or use Elite Answers. For Customer Data processed on behalf of our customers we act as a processor under our Data Processing Addendum.
Data we collect
- Account data — name, email address, password hash or Google account identifier, organisation name, role.
- Billing data — handled by our payment processor (Stripe). We store the customer identifier and subscription status, not card numbers.
- Workspace data — brands, domains, competitors, prompts, collected AI answers, audit results and reports you create.
- Free grader data — the brand, domain and category you submit, an optional email address, and a salted hash of your IP address used only for rate limiting.
- Usage and device data — log data such as IP address, browser type and pages visited, used for security and reliability.
How we use data
- to provide, secure and support the Service;
- to send transactional emails (verification, password reset, invitations, alerts, reports and digests you configure);
- to process payments and prevent fraud;
- to improve the Service using aggregated, de-identified data;
- to send product updates where you have agreed or where permitted by law — you can opt out at any time.
Legal bases (EEA/UK)
Performance of a contract, legitimate interests (security, product improvement), consent (marketing) and legal obligations.
Sub-processors
We use carefully selected providers for hosting and databases, email delivery (e.g. Resend), payments (Stripe), AI answer collection (e.g. DataForSEO and AI model providers) and authentication (e.g. Google sign-in). A current list is available on request at [email protected].
Retention
Workspace data is retained for the period included in your plan and deleted within 30 days of account closure, unless we must keep it longer by law. Free grader results are kept for 12 months.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict or port your personal data and to object to processing. Contact us to exercise them. You may also complain to your local data protection authority.
International transfers
Where data is transferred internationally we rely on appropriate safeguards such as Standard Contractual Clauses.
Security
We use encryption in transit, access controls, least-privilege access and regular reviews. No method of transmission or storage is completely secure.
Cookies
We use strictly necessary cookies for sign-in and security, and local storage to remember preferences such as your colour theme.
Contact
[Company legal name], [registered address]. Email: [email protected].